Four Dots

Customer Support and Success Agent

Since we launched a couple of our own digital marketing tools (SaaS model), we are looking for new members of our team in our new Novi Sad office, for the position of:

Customer Support and Success Agent



  • Knowing everything there is to know about our tools (don’t worry, we will teach you everything you need to know to be top notch! ?? )
  • Working closely with development, marketing and sales teams
  • Client success management activities: customer onboarding, attending online demo or walkthrough calls with existing customers, answering calls, emails, chat questions…
  • Building sustainable trustworthy relationships through open and interactive communication regarding our in-house tools on online platforms (social media communities, group discussions, Intercom, AppSumo, Product Hunt…)
  • Handling complaints, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution
  • Identification and assessment of customers’ needs to achieve satisfaction
  • Helping clients deliver results from our tools through training of customers on existing and new software features, and our new products and services
  • Weekly/monthly reporting on targets, community stats and user performance to the team leader
  • Segmenting lists and creating a highly organized user base for future activations and retention
  • Research, analysis and improvement of target user personas and community audiences



  • Impeccable English (both written and oral communication), preferably English language graduate
  • Basic computer skills and excellent phone disposition
  • Positive attitude, customer orientation and ability to adapt/respond to different types of characters
  • Excellent understanding of and a strong will to stay up to date with digital trends and the SaaS industry
  • Excellent communication, negotiation and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to work in a fast-paced environment
  • You are motivated, take initiative and have a hands-on mentality
  • You are organized enough to work on parallel projects and can meet strict deadlines

We Offer:

  • Learning, development and growth opportunities
  • Full onboarding training
  • A friendly, creative and encouraging work environment
  • A competitive salary and benefits package
  • Company events and team buildings
  • Regular eight-hour workdays in two shifts
  • Complimentary gym membership

Please send us your CV and cover letter to [email protected], deadline 28.06.2018.